Privacy policy

Here at Impulse Fitness we are committed to protecting and respecting our customer’s privacy. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of Impulsefitnessonline.com.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

We reserve the right to change this policy at any time.

Personal information we collect

We collect personal data from you which is provided to us directly through your use of the Site. This information may include:

Information you provide to us when you use our Site (e.g. your name, contact details, gender, product reviews, and any information which you add to your account profile).
Transaction and billing information, if you make any purchases from Impulse Fitness (e.g. credit/debit card details and delivery information).
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media).
Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Site.
Information you provide us when you enter a competition via our website or one of our socials or participate in a survey provided directly by Impulse Fitness.
Other information necessary to provide the Site, for example we may access your location if you give us your consent.

How do we use your personal information?

Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Maintain your online account.
To communicate and manage with you, regarding any queries or complaints to our customer service team.
To improve and maintain the Impulse Fitness Site, and monitor its usage.
For market research, e.g. we may contact you for feedback about our products.
To send you marketing messages, where we have your consent or are otherwise permitted to do so.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.

We rely on the following legal basis, under data protection law, to process your personal data:

Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience.

Sharing your personal information

We share customers’ personal data with third parties in the following circumstances:

With third parties working for us, e.g. payment processors and delivery companies.
With law enforcement, other governmental authorities or third parties engaged in fraud prevention and detection. e.g. to report a fraud or in response to a lawful request.
Otherwise where we have your consent or are otherwise legally permitted to do so.

Storage and Retention

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses. Please contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Marketing

Depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post.

If you no longer want to receive marketing communications from us, you can change your preferences at any time by contacting us, clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account management area. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies. Where you see an ad on social media, this may be because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.

Your rights

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the deletion of your personal data.

You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ section, for more details of how to opt-out of marketing.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are several limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us via email at:

info@impulsefitnessclothing.com

Age restriction

The Impulse Fitness Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from persons under 18.

Contact us
For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at:

info@impulsefitnessclothing.com