Our Returns Policy forms a part of, and must be read in conjunction with our Terms and Conditions of sale. We reserve the right to change this returns policy at any time.
To begin the return or exchange process please email:
Please include order number, the item(s) you are returning and reason for your return.
Please package the item securely and include inside the package your order number, name and address.
At Impulse Fitness we accept returns and exchanges if the following circumstances apply:
Items for both refund and exchange must be returned within 14 days of receiving, with all items returned in original condition (e.g. tags attached, clothing unworn)
If the clothing brought is the wrong size or does not fit (provided the desired size is in stock).
Products must be unworn and unwashed.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
We understand that there is often a delay with shipping, so as long as contact about the return/exchange and proof of postage has been emailed to our team within the 14 days we are able to honour a full refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded or exchanged.
Customised items cannot be refunded or exchanged.
All customised items will be double checked before being shipped, but if any custom items are received damaged or faulty please contact us asap via the below email address:
DAMAGED OR FAULTY ITEMS
We understand how frustrating this can be, receiving a damaged or faulty item but we apologise in advance if this happens to you. If it does, we would like to resolve this as quickly as we can. If this happens, please contact us by using our email address provided below.
WRONG ITEM RECEIVED
If you have received the wrong item by mistake, we apologise and will aim to resolve this problem as soon as possible. This is not common at Impulse Fitness as we like to take care and pride when packing orders, but if this does happen you must return the product in the same condition as you received it 14 days from the day you received the wrong item.
ITEM NOT RECEIVED
If you have not received your item, do not worry! We always send any purchases tracked so that we can provide you with a tracking number. If for some reason your parcel is lost, or you have not received it within the timeframe of 14 days from when you received dispatch confirmation you must get in contact with us. We will then review and look to solve the situation as soon as possible.
COST OF RETURNING OR EXCHANGING ITEMS
Impulse Fitness is not responsible and will not refund the return postage cost for items that are in good condition or working order.
We can only refund the return postage costs in the event of: us sending you the wrong item, or the item being damaged or faulty on arrival. This refund of the return postage will be up to or of equal value to the shipping method that the items were sent to you. Any extra amount will not be reimbursed (e.g. UK standard shipping is £3.99 so we can only refund up to that amount of the total return postage costs).
PROOF OF RETURN POSTAGE
All returns and exchanges must be sent with a tracking or signature method. Please obtain a proof of postage from the Post Office or other courier when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
Impulse Fitness is not responsible for the loss or damage of items during return transit, and the customer will be required to pay the lost amount. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
WHAT WE WILL DO NEXT HAVING RECEIVED YOUR RETURN
All products returned are inspected by our returns department and due to the current circumstances, left for 48 hours. If you are entitled to a refund then we will check your returned product to make sure that is the correct item and there is no extra damage and then we will refund the price of your item(s). If we consider there to be extra damage or intent to make the returned products seem more faulty than initially thought or proven, we have no obligation to refund you the total amount (e.g. extra wear and tear from use of the items after a refund has been requested).
Returns and refunds are usually processed within 7 working days of receipt. Refunds are processed to the original account used to purchase the item. This can be by credit/debit card or paypal.
LATE OR MISSING REFUNDS
If you are expecting and have waited the suggested time but still haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
YOUR STATUTORY RIGHTS
Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: or Contact the Citizens Advice consumer helpline, the Government funded consumer advice service on 0808 223 1133.
Here at Impulse Fitness we strive to provide the best customer service possible however, If you are not happy with the manner in which the return or exchange has been handled, please contact us on the below email: